Implementation of a customer service portal based on SAP Hybris Commerce.
The solution provides the end customers with a complete overview of their machine, its service intervals and the spare parts required for the service intervals. Via the service portal, the end customer can request a quotation for spare parts and place orders based on it.
We successfully supported Bühler Group within this project with the following activities:
The Bühler Holding AG based in Uzwil, Switzerland is a specialist and technology company for plant and equipment and related services for processing foods and manufacturing advanced materials. The organization holds leading market positions worldwide in the fields of technology as well as processes for transforming grain into flour and animal feeds, producing pasta and chocolate, and manufacturing die cast components.
The core technologies of the Group are in the field of mechanical and thermal process engineering.
Bühler Group operates in over 140 countries, has a global payroll of 10,640, and generated sales revenues of CHF 2,45 billion in 2016.