contrimo provided the following services within the framework of the total project:
- SAP Hybris
- SAP CRM
- SAP EWM
- SAP ERP
- SAP PI
- Replacement of the exiting Microsoft software by an SAP CRM, ERP, EWM and PI solution architecture.
- DocMorris introduced a completely new IT platform for its mail order business.
- In addition to the SAP components, the new solution includes a Hybris e-commerce platform, new Output Management Systems, High Performance Scanner, Image Server, Cognos, etc.
- On top of that, interfaces for pharmacy services, payment reminder system & debt collection, duplicate checking, address verification, creditworthiness, Paygate, etc.
- The existing SAP CRM, which was so far predominantly an e-commerce solution, has been extended to marketing, sales and service processes.
- In addition, the e-commerce solution was extended to a multi-shop system, i.e. multi-brand solution
- SAP CRM and ERP have been enriched by diverse web applications.
- The existing e-commerce platform has been extended by SAP ERP, EWM, PI and various third-party solutions.
- Furthermore, supplier and freight forwarder solutions were integrated into internal processes.
DocMorris is the largest mail order pharmacy in Europe. It also operates local pharmacies in Germany, Ireland, Sweden and Italy.